wpsnoop: fix Support Ticket System plugin conflicts, errors & issues
When the plugin Support Ticket System conflicts or throws a PHP error we hope wpsnoop can help you to fix the issue quickly.
Discover which shortcodes wp-options PHP functions database tables and files are created by Support Ticket System, plus learn which plugins and/or themes could be in conflict with Support Ticket System.
Troubleshooting theme and plugin conflicts is easier when you know what Support Ticket System leaves behind after uninstalling it from a WordPress installation, there is a list down below for your convenience.
Expert advice is recommended if you are not technically proficient with PHP, MySQL etc. View support options for Support Ticket System
When you need professional help with WordPress: get help here
What does Support Ticket System version 1.3.6 add to WordPress? Answers Here.
This is an automatically generated report - it is possible for Support Ticket System to perform differently in your installation, previous versions before 1.3.6 may have created a different set of shortcodes, used different function names or could have created entirely different database tables to store settings and operate. This is not an exhaustive list but shows how version 1.3.6 of Support Ticket System behaves when installed and removed on a clean installation of WordPress.
We have not tested individual shortcodes, features or settings of this plugin but instead have concentrated on the potential for obvious errors and conflicts which can occur, if you need help with the plugin in your local installation you can get WordPress help and support for Support Ticket System by clicking here.
Our testing covered the free version of this plugin there may or may not be a paid version or premium version available for purchase that unlocks additional features and could behave in a slightly or very different manner.
Summary of WordPress plugin analysis: Support Ticket System
Which new files does Support Ticket System add to WordPress?
This section will populate with a table showing an icon, size and filepath.
| Type & Path | Size | Conflicts |
|---|---|---|
| wp-content/plugins/simple-support-ticket-system/ | 231.47kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/css/ | 33.67kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/css/admin_general.css | 2.37kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/css/admin_users.css | 2.28kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/css/datepicker.css | 17.37kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/css/ts_form.css | 2.98kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/css/ts_system.css | 8.67kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/img/ | 35.93kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/img/change.png | 5.05kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/img/done.png | 2.50kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/img/dots.jpg | 15.57kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/img/expand.png | 4.71kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/img/logout.png | 2.39kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/img/take.png | 3.88kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/img/undo.png | 1.84kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/ | 65.95kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/admin/ | 14.42kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/admin/activate-mail.php | 522.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/admin/add-user.php | 1.89kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/admin/delete-user.php | 242.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/admin/general-save.php | 1.74kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/admin/options-functions.php | 1.58kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/admin/options-general.php | 6.05kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/admin/options-user.php | 2.41kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/ajax.php | 12.47kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/answer.php | 2.12kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/create-link.php | 1.00kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/db-update.php | 2.89kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/form-functions.php | 630.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/form.php | 3.75kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/install.php | 2.49kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/login.php | 984.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/logout.php | 193.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/mail.php | 3.27kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/setcookie.php | 58.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/show-ticket.php | 3.81kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/status.php | 798.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/system-functions.php | 1.40kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/system.php | 9.90kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/includes/update.php | 5.84kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/js/ | 58.22kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/js/bootstrap-datepicker.de.js | 652.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/js/bootstrap-datepicker.js | 40.55kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/js/cookie.js | 351.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/js/form.js | 3.13kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/js/options-general.js | 1.91kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/js/options-user.js | 1.68kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/js/ticket.js | 9.95kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/languages/ | 27.08kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/languages/simple-support-ticket-system-de_DE.mo | 7.35kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/languages/simple-support-ticket-system-de_DE.po | 11.39kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/languages/simple-support-ticket-system.pot | 8.33kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/readme.txt | 4.22kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/simple-support-ticket-system/simple-support-ticket-system.php | 6.40kB | No known conflicts with other themes or plugins. |
Which new shortcodes does Support Ticket System add to WordPress?
| ShortCode | Known Plugin or Theme conflicts | |
|---|---|---|
| [ts_form] | The ts_form shortcode doesn't have any known conflicts with other themes or plugins. | |
| [ts_tickets] | The ts_tickets shortcode doesn't have any known conflicts with other themes or plugins. |
Note: We have not yet checked to see if these shortcodes work as expected in pages, posts, sidebar widgets, or when set as the page title, in content, in the excert, in menus or anywhere else within a WordPress installation. A shortcode could produce errors due to parameters added when it is used, or if the plugin is updated and the format of the shortcode has changed.
Which new database tables are created by the WordPress plugin Support Ticket System?
| Table name | Known Plugin or Theme conflicts |
|---|---|
| wp_sts_options | The wp_sts_options table doesn't have any known conflicts with other themes or plugins. |
| Table name | Status |
|---|---|
| wp_sts_options | Orphan/Zombie |
Click the table name above for more information on what the orphan table could mean to your WordPress installation and some tips on how to deal with it.
What new PHP functions does Support Ticket System declare when it is active?
Using Support Ticket System from the command line with WP-CLI
The following commands are provided for convenience and should only be used if you understand how WP-CLI works. These commands refer to a single WordPress instance and may need to be modified if you are working with a Multisite installation.
How to install Support Ticket System from the command line with WP-CLI
Navigate to the root of your WordPress installation and type the following command:
How to activate Support Ticket System from the command line with WP-CLI
To immediately activate Support Ticket System after WP-CLI downloads the latest version you can use the following command:
How to reinstall Support Ticket System from the command line with WP-CLI
To force a reinstallation of Support Ticket System which overwrites the current plugin without asking for confirmation you can use the following command:
How to update Support Ticket System to the latest version from the command line with WP-CLI
How to delete Support Ticket System from the command line with WP-CLI
Where can you download earlier versions of Support Ticket System?
Whenever possible you should use the latest version of plugins and themes, however if you have recently updated and discovered that you need to install an earlier version you may be able to download other versions of Support Ticket System from the WordPress repository by visiting this link.
Please note that installing earlier versions of a theme or plugin is not generally a recommended course of action for most users and could re-introduce security, stability or other issues in Support Ticket System
About our testing enviroment
Tests were conducted using Apache 2.4.29, PHP 7.2 on Ubuntu 18.04, MySQL 5.7.33 and WordPress 5.9
It is very possible that different versions of PHP such as PHP 8.0, PHP 7.4, or PHP 7.3 could behave differently with Support Ticket System. Different versions of WordPress could implement the features of this plugin in slightly different ways as well.