wpsnoop: fix Simple Support plugin conflicts, errors & issues

When the plugin Simple Support conflicts or throws a PHP error we hope wpsnoop can help you to fix the issue quickly.

Discover which shortcodes wp-options PHP functions database tables and files are created by Simple Support, plus learn which plugins and/or themes could be in conflict with Simple Support.

Troubleshooting theme and plugin conflicts is easier when you know what Simple Support leaves behind after uninstalling it from a WordPress installation, there is a list down below for your convenience.

Expert advice is recommended if you are not technically proficient with PHP, MySQL etc. View support options for Simple Support

Database Issues

ShortCode Issues

Function Issues

File System Issues

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What does Simple Support version 1.1 add to WordPress? Answers Here.

This is an automatically generated report - it is possible for Simple Support to perform differently in your installation, previous versions before 1.1 may have created a different set of shortcodes, used different function names or could have created entirely different database tables to store settings and operate. This is not an exhaustive list but shows how version 1.1 of Simple Support behaves when installed and removed on a clean installation of WordPress.

We have not tested individual shortcodes, features or settings of this plugin but instead have concentrated on the potential for obvious errors and conflicts which can occur, if you need help with the plugin in your local installation you can get WordPress help and support for Simple Support by clicking here.

Our testing covered the free version of this plugin there may or may not be a paid version or premium version available for purchase that unlocks additional features and could behave in a slightly or very different manner.

Summary of WordPress plugin analysis: Simple Support

Plugin Slug: simple-support Internal ID: 65687 Addon Type: Plugin Version: 1.1 Price: Free Source: WordPress.org Files: 34 (134.70kB) Short Codes: [ / ] 1 Database Tables: 0 Function Count: 19 Code Review: Search Provit

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Which new files does Simple Support add to WordPress?

This section will populate with a table showing an icon, size and filepath.

The plugin Simple Support added 34 new files when it was installed with WP-CLI in our WordPress test environment.

Type & Path	Size	Conflicts
wp-content/plugins/simple-support/	134.70kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/	57.65kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/_notes/	200.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/_notes/dwsync.xml	200.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/datepicker.css	31.28kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/	26.17kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/_notes/	2.18kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/_notes/dwsync.xml	2.18kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ico-delete.png	715.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-bg_flat_0_aaaaaa_40x100.png	180.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-bg_flat_75_ffffff_40x100.png	178.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-bg_glass_55_fbf9ee_1x400.png	120.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-bg_glass_65_ffffff_1x400.png	105.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-bg_glass_75_dadada_1x400.png	111.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-bg_glass_75_e6e6e6_1x400.png	110.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-bg_glass_95_fef1ec_1x400.png	119.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-bg_highlight-soft_75_cccccc_1x100.png	101.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-icons_222222_256x240.png	4.27kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-icons_2e83ff_256x240.png	4.27kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-icons_454545_256x240.png	4.27kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-icons_888888_256x240.png	5.23kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/css/images/ui-icons_cd0a0a_256x240.png	4.27kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/download.php	2.01kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/js/	18.01kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/js/_notes/	742.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/js/_notes/dwsync.xml	742.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/js/cmb-uk.js	6.86kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/js/cmb.js	6.86kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/js/jquery.timePicker.min.js	3.29kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/js/nonuk.js	138.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/js/uk.js	138.00B	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/readme.txt	4.64kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/si_support.php	24.53kB	No known conflicts with other themes or plugins.
wp-content/plugins/simple-support/style.css	27.86kB	No known conflicts with other themes or plugins.

Which new shortcodes does Simple Support add to WordPress?

The plugin Simple Support added 1 new shortcode when it was installed with WP-CLI in our WordPress test environment.

ShortCode		Known Plugin or Theme conflicts
[support]		The support shortcode has potential conflict with at least 1 other plugin or theme.

Note: We have not yet checked to see if these shortcodes work as expected in pages, posts, sidebar widgets, or when set as the page title, in content, in the excert, in menus or anywhere else within a WordPress installation. A shortcode could produce errors due to parameters added when it is used, or if the plugin is updated and the format of the shortcode has changed.

Which new database tables are created by the WordPress plugin Simple Support?

Simple Support did not create any new database tables when it was installed. It is possible that the plugin creates new database tables after an initial setup or configuration or after some period of use.

Which new options are added to the wp-options table by Simple Support?

None. There may be settings which have been changed by installing the Simple Support plugin however we do not yet track those changes.

What new PHP functions does Simple Support declare when it is active?

Installing Simple Support added 19 new function to Wordpress at run-time. These functions are internal and generally aren't meant to be used except by developpers who wish to interface with the plugin to enhance or alter its behavior.

Function	Conflicts	Common Errors
my_manage_support_columns	1 conflict	Fatal error: Cannot redeclare my_manage_support_columns()
si_custom_post_support	0 conflicts	Fatal error: Cannot redeclare si_custom_post_support()
si_support_admin_settings	0 conflicts	Fatal error: Cannot redeclare si_support_admin_settings()
si_support_admin_support_settings	0 conflicts	Fatal error: Cannot redeclare si_support_admin_support_settings()
si_support_approver_name	0 conflicts	Fatal error: Cannot redeclare si_support_approver_name()
si_support_change_default_title	0 conflicts	Fatal error: Cannot redeclare si_support_change_default_title()
si_support_change_publish_button	0 conflicts	Fatal error: Cannot redeclare si_support_change_publish_button()
si_support_email	0 conflicts	Fatal error: Cannot redeclare si_support_email()
si_support_metaboxes	0 conflicts	Fatal error: Cannot redeclare si_support_metaboxes()
si_support_my_edit_support_columns	0 conflicts	Fatal error: Cannot redeclare si_support_my_edit_support_columns()
si_support_posts_for_current_author	0 conflicts	Fatal error: Cannot redeclare si_support_posts_for_current_author()
si_support_save_my_metadata	0 conflicts	Fatal error: Cannot redeclare si_support_save_my_metadata()
si_support_shortcode	0 conflicts	Fatal error: Cannot redeclare si_support_shortcode()
si_support_user_settings	0 conflicts	Fatal error: Cannot redeclare si_support_user_settings()
simple_support_add_post	0 conflicts	Fatal error: Cannot redeclare simple_support_add_post()
simple_support_custom_help_tab	0 conflicts	Fatal error: Cannot redeclare simple_support_custom_help_tab()
simple_support_email_comment	0 conflicts	Fatal error: Cannot redeclare simple_support_email_comment()
support_enable_comments	0 conflicts	Fatal error: Cannot redeclare support_enable_comments()
support_title_change	0 conflicts	Fatal error: Cannot redeclare support_title_change()

Using Simple Support from the command line with WP-CLI

The following commands are provided for convenience and should only be used if you understand how WP-CLI works. These commands refer to a single WordPress instance and may need to be modified if you are working with a Multisite installation.

How to install Simple Support from the command line with WP-CLI

Navigate to the root of your WordPress installation and type the following command:

wp plugin install simple-support

How to activate Simple Support from the command line with WP-CLI

To immediately activate Simple Support after WP-CLI downloads the latest version you can use the following command:

wp plugin install simple-support --activate

How to reinstall Simple Support from the command line with WP-CLI

To force a reinstallation of Simple Support which overwrites the current plugin without asking for confirmation you can use the following command:

wp plugin install simple-support --force

How to update Simple Support to the latest version from the command line with WP-CLI

wp plugin update simple-support

How to delete Simple Support from the command line with WP-CLI

wp plugin delete simple-support

Where can you download earlier versions of Simple Support?

Whenever possible you should use the latest version of plugins and themes, however if you have recently updated and discovered that you need to install an earlier version you may be able to download other versions of Simple Support from the WordPress repository by visiting this link.

Please note that installing earlier versions of a theme or plugin is not generally a recommended course of action for most users and could re-introduce security, stability or other issues in Simple Support

About our testing enviroment

Tests were conducted using Apache 2.4.29, PHP 7.2 on Ubuntu 18.04, MySQL 5.7.33 and WordPress 5.9

It is very possible that different versions of PHP such as PHP 8.0, PHP 7.4, or PHP 7.3 could behave differently with Simple Support. Different versions of WordPress could implement the features of this plugin in slightly different ways as well.