wpsnoop: fix Live Chat plugin conflicts, errors & issues
When the plugin Live Chat conflicts or throws a PHP error we hope wpsnoop can help you to fix the issue quickly.
Discover which shortcodes wp-options PHP functions database tables and files are created by Live Chat, plus learn which plugins and/or themes could be in conflict with Live Chat.
Troubleshooting theme and plugin conflicts is easier when you know what Live Chat leaves behind after uninstalling it from a WordPress installation, there is a list down below for your convenience.
Expert advice is recommended if you are not technically proficient with PHP, MySQL etc. View support options for Live Chat
When you need professional help with WordPress: get help here
What does Live Chat version 1.3 add to WordPress? Answers Here.
This is an automatically generated report - it is possible for Live Chat to perform differently in your installation, previous versions before 1.3 may have created a different set of shortcodes, used different function names or could have created entirely different database tables to store settings and operate. This is not an exhaustive list but shows how version 1.3 of Live Chat behaves when installed and removed on a clean installation of WordPress.
We have not tested individual shortcodes, features or settings of this plugin but instead have concentrated on the potential for obvious errors and conflicts which can occur, if you need help with the plugin in your local installation you can get WordPress help and support for Live Chat by clicking here.
Our testing covered the free version of this plugin there may or may not be a paid version or premium version available for purchase that unlocks additional features and could behave in a slightly or very different manner.
Summary of WordPress plugin analysis: Live Chat
Which new files does Live Chat add to WordPress?
This section will populate with a table showing an icon, size and filepath.
| Type & Path | Size | Conflicts |
|---|---|---|
| wp-content/plugins/live-chat-support-system/ | 1.76MB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/ | 1.74MB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/admin_chat_ajax.php | 1.33kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/admin_dashboard_callback.php | 1.28kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/admin_dashboard.php | 4.37kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/admin_load_ajax_chat.php | 1.79kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/admin_support_chat.php | 5.04kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/agent_chat_dashboard.php | 1.28kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/agent_dashboard.php | 4.93kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/agent_initiate_chat.php | 1.28kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/agents.php | 1.00kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/chat_ajax.php | 1.76kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/css/ | 165.23kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/css/bootstrap.min.css | 118.36kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/css/dataTables.bootstrap.min.css | 4.15kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/css/default.css | 7.45kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/css/font-awesome.min.css | 26.09kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/css/supportsystem.css | 9.18kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/fonts/ | 905.22kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/fonts/fontawesome-webfont.eot | 74.72kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/fonts/fontawesome-webfont.svg | 383.11kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/fonts/fontawesome-webfont.ttf | 149.21kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/fonts/fontawesome-webfont.woff | 88.29kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/fonts/fontawesome-webfont.woff2 | 70.21kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/fonts/FontAwesome.otf | 122.06kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/fonts/glyphicons-halflings-regular.woff2 | 17.61kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/footer_chat_data.php | 6.81kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/images/ | 201.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/images/select-option-arrow.png | 201.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/ | 273.72kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/bell-icon.png | 20.32kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/bg-default.jpg | 51.83kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/bg-default1.jpg | 6.08kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/bg-default2.jpg | 28.46kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/chat-2-icon.png | 6.88kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/emozi-icon.png | 1.02kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/icon-upload-white.png | 1.10kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/icon-upload.png | 334.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/image-default-3.png | 29.34kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/loading.gif | 728.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/logo.png | 833.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/no.png | 615.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/send-icon.png | 6.22kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/user1-default.png | 71.55kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/user2-default.png | 44.94kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/user2-default2.png | 3.07kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/img/yes.png | 460.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/js/ | 233.69kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/js/bootstrap.min.js | 36.18kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/js/dataTables.bootstrap.min.js | 1.92kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/js/jquery.dataTables.min.js | 80.72kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/js/jquery.nicescroll.js | 113.72kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/js/supportsystem.js | 1.15kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/load_admin_msges.php | 3.72kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/load_ajax_chat.php | 2.86kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/load_msges.php | 3.92kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/lvcht_admin_chat.php | 10.13kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/lvcht_admin_dashboard.php | 2.87kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/lvcht_admin_setting.php | 3.01kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/lvcht_agent_dashboard.php | 4.23kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/lvcht_footer.php | 9.29kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/music/ | 102.14kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/music/noti.mp3 | 73.90kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/music/noti2.mp3 | 9.79kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/music/noti3.mp3 | 9.42kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/music/noti4.mp3 | 9.03kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/offline_messages.php | 4.01kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/send_offline_message.php | 756.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/set_chat_close_callback.php | 606.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/setting_dashboard.php | 11.18kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/themes/ | 11.85kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/themes/theme_1.css | 1.76kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/themes/theme_2.css | 1.07kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/themes/theme_3.css | 1.74kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/inc/themes/theme_default.css | 7.29kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/index.php | 36.00B | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/readme.txt | 2.92kB | No known conflicts with other themes or plugins. |
| wp-content/plugins/live-chat-support-system/supportsystem.php | 19.13kB | No known conflicts with other themes or plugins. |
Which new shortcodes does Live Chat add to WordPress?
Which new database tables are created by the WordPress plugin Live Chat?
| Table name | Known Plugin or Theme conflicts |
|---|---|
| wp_tbl_agents | The wp_tbl_agents table doesn't have any known conflicts with other themes or plugins. |
| wp_tbl_conversation | The wp_tbl_conversation table doesn't have any known conflicts with other themes or plugins. |
| wp_tbl_messages | The wp_tbl_messages table doesn't have any known conflicts with other themes or plugins. |
| wp_tbl_offlinechat | The wp_tbl_offlinechat table doesn't have any known conflicts with other themes or plugins. |
| Table name | Status |
|---|---|
| wp_tbl_agents | Orphan/Zombie |
| wp_tbl_conversation | Orphan/Zombie |
| wp_tbl_messages | Orphan/Zombie |
| wp_tbl_offlinechat | Orphan/Zombie |
Click the table name above for more information on what the orphan tables could mean to your WordPress installation and some tips on how to deal with it.
Which new options are added to the wp-options table by Live Chat?
| Option Name | Known Conflicts | |
|---|---|---|
| support_page_options | The support_page_options option doesn't have any known conflicts with other themes or plugins. | |
During use Live Chat may or may not create more options depending on how the plugin is configured and depending on which other themes and plugins are active in your specific hosting environment.
Using Live Chat from the command line with WP-CLI
The following commands are provided for convenience and should only be used if you understand how WP-CLI works. These commands refer to a single WordPress instance and may need to be modified if you are working with a Multisite installation.
How to install Live Chat from the command line with WP-CLI
Navigate to the root of your WordPress installation and type the following command:
How to activate Live Chat from the command line with WP-CLI
To immediately activate Live Chat after WP-CLI downloads the latest version you can use the following command:
How to reinstall Live Chat from the command line with WP-CLI
To force a reinstallation of Live Chat which overwrites the current plugin without asking for confirmation you can use the following command:
How to update Live Chat to the latest version from the command line with WP-CLI
How to delete Live Chat from the command line with WP-CLI
Where can you download earlier versions of Live Chat?
Whenever possible you should use the latest version of plugins and themes, however if you have recently updated and discovered that you need to install an earlier version you may be able to download other versions of Live Chat from the WordPress repository by visiting this link.
Please note that installing earlier versions of a theme or plugin is not generally a recommended course of action for most users and could re-introduce security, stability or other issues in Live Chat
About our testing enviroment
Tests were conducted using Apache 2.4.29, PHP 7.2 on Ubuntu 18.04, MySQL 5.7.33 and WordPress 5.9
It is very possible that different versions of PHP such as PHP 8.0, PHP 7.4, or PHP 7.3 could behave differently with Live Chat. Different versions of WordPress could implement the features of this plugin in slightly different ways as well.