wpsnoop: fix Live Chat plugin conflicts, errors & issues

When the plugin Live Chat conflicts or throws a PHP error we hope wpsnoop can help you to fix the issue quickly.

Discover which shortcodes wp-options PHP functions database tables and files are created by Live Chat, plus learn which plugins and/or themes could be in conflict with Live Chat.

Troubleshooting theme and plugin conflicts is easier when you know what Live Chat leaves behind after uninstalling it from a WordPress installation, there is a list down below for your convenience.

Expert advice is recommended if you are not technically proficient with PHP, MySQL etc. View support options for Live Chat

Get professional support for Live Chat here

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What does Live Chat version 4.1.0.0 add to WordPress? Answers Here.

This is an automatically generated report - it is possible for Live Chat to perform differently in your installation, previous versions before 4.1.0.0 may have created a different set of shortcodes, used different function names or could have created entirely different database tables to store settings and operate. This is not an exhaustive list but shows how version 4.1.0.0 of Live Chat behaves when installed and removed on a clean installation of WordPress.

We have not tested individual shortcodes, features or settings of this plugin but instead have concentrated on the potential for obvious errors and conflicts which can occur, if you need help with the plugin in your local installation you can get WordPress help and support for Live Chat by clicking here.

Our testing covered the free version of this plugin there may or may not be a paid version or premium version available for purchase that unlocks additional features and could behave in a slightly or very different manner.

Summary of WordPress plugin analysis: Live Chat

Plugin Slug: imsupporting Internal ID: 36053 Addon Type: Plugin Version: 4.1.0.0 Price: Free Source: WordPress.org Files: 6 (442.42kB) Short Codes: [ / ] 0 Database Tables: 0 Function Count: 5 Code Review: Search Provit

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Which new files does Live Chat add to WordPress?

This section will populate with a table showing an icon, size and filepath.

The plugin Live Chat added 6 new files when it was installed with WP-CLI in our WordPress test environment.

Type & Path	Size	Conflicts
wp-content/plugins/imsupporting/	442.42kB	No known conflicts with other themes or plugins.
wp-content/plugins/imsupporting/banner-772x250.png	407.29kB	No known conflicts with other themes or plugins.
wp-content/plugins/imsupporting/imsupporting-admin.php	16.40kB	No known conflicts with other themes or plugins.
wp-content/plugins/imsupporting/imsupporting-live-chat-plugin.php	3.80kB	No known conflicts with other themes or plugins.
wp-content/plugins/imsupporting/imsupporting-screen-display.php	6.94kB	No known conflicts with other themes or plugins.
wp-content/plugins/imsupporting/readme.txt	7.99kB	No known conflicts with other themes or plugins.

Which new shortcodes does Live Chat add to WordPress?

The plugin Live Chat did not add any shortcodes when it was installed with WP-CLI in our WordPress test environment.

Which new database tables are created by the WordPress plugin Live Chat?

Live Chat did not create any new database tables when it was installed. It is possible that the plugin creates new database tables after an initial setup or configuration or after some period of use.

Which new options are added to the wp-options table by Live Chat?

When Live Chat was activated and loaded for the first time it created 17 new options in the wp_options table. Any known conflicts will be shown in red.

Option Name		Known Conflicts
ims_fixed		Potential conflict with 1 plugin or theme
yes
ims_imageid		Potential conflict with 1 plugin or theme
125
ims_leftcss		Potential conflict with 1 plugin or theme
0
ims_password		Potential conflict with 1 plugin or theme
somerandompasswordthatwouldmakeitfailtologin
ims_popup		Potential conflict with 1 plugin or theme
no
ims_popupbutton		Potential conflict with 1 plugin or theme
34
ims_popupheight		Potential conflict with 1 plugin or theme
244
ims_popupimage		Potential conflict with 1 plugin or theme
http://status.imsupporting.com/remotepopups/background0.png
ims_popupleft		Potential conflict with 1 plugin or theme
300
ims_popuptime		Potential conflict with 1 plugin or theme
10
ims_popuptop		Potential conflict with 1 plugin or theme
200
ims_popupwidth		Potential conflict with 1 plugin or theme
344
ims_position		Potential conflict with 1 plugin or theme
right
ims_siteid		Potential conflict with 1 plugin or theme
000000000
ims_topcss		Potential conflict with 1 plugin or theme
250
ims_uploaded		Potential conflict with 1 plugin or theme
no
ims_username		Potential conflict with 1 plugin or theme
unknownuser

During use Live Chat may or may not create more options depending on how the plugin is configured and depending on which other themes and plugins are active in your specific hosting environment.

After disabling and deleting Live Chat there were 1 option still present in the wp-options table:

recently_activated

Contact Live Chat experts for help

What new PHP functions does Live Chat declare when it is active?

Installing Live Chat added 5 new functions to Wordpress at run-time. These functions are internal and generally aren't meant to be used except by developpers who wish to interface with the plugin to enhance or alter its behavior.

Function	Conflicts	Common Errors
ims_main	1 conflict	Fatal error: Cannot redeclare ims_main()
imsupporting_admin_html_page	1 conflict	Fatal error: Cannot redeclare imsupporting_admin_html_page()
imsupporting_install	1 conflict	Fatal error: Cannot redeclare imsupporting_install()
imsupporting_remove	1 conflict	Fatal error: Cannot redeclare imsupporting_remove()
your_plugin_settings_link	33 conflicts	Fatal error: Cannot redeclare your_plugin_settings_link()

Using Live Chat from the command line with WP-CLI

The following commands are provided for convenience and should only be used if you understand how WP-CLI works. These commands refer to a single WordPress instance and may need to be modified if you are working with a Multisite installation.

How to install Live Chat from the command line with WP-CLI

Navigate to the root of your WordPress installation and type the following command:

wp plugin install imsupporting

How to activate Live Chat from the command line with WP-CLI

To immediately activate Live Chat after WP-CLI downloads the latest version you can use the following command:

wp plugin install imsupporting --activate

How to reinstall Live Chat from the command line with WP-CLI

To force a reinstallation of Live Chat which overwrites the current plugin without asking for confirmation you can use the following command:

wp plugin install imsupporting --force

How to update Live Chat to the latest version from the command line with WP-CLI

wp plugin update imsupporting

How to delete Live Chat from the command line with WP-CLI

wp plugin delete imsupporting

Where can you download earlier versions of Live Chat?

Whenever possible you should use the latest version of plugins and themes, however if you have recently updated and discovered that you need to install an earlier version you may be able to download other versions of Live Chat from the WordPress repository by visiting this link.

Please note that installing earlier versions of a theme or plugin is not generally a recommended course of action for most users and could re-introduce security, stability or other issues in Live Chat

About our testing enviroment

Tests were conducted using Apache 2.4.29, PHP 7.2 on Ubuntu 18.04, MySQL 5.7.33 and WordPress 5.9

It is very possible that different versions of PHP such as PHP 8.0, PHP 7.4, or PHP 7.3 could behave differently with Live Chat. Different versions of WordPress could implement the features of this plugin in slightly different ways as well.